Host / Hostess (YOW Airport)

Job Description $18.57 / Hour Full-time, weekend availability Comprehensive Benefits Package Employee Assistance Program Free Employee Parking SSP Canada operates several restaurants throughout the Ottawa International Airport. We are looking for a friendly and energetic Host/Hostess to join our team! As the first point of contact for our guests, you will set the tone for an exceptional dining experience by providing a warm welcoming face that sets the tone for an exceptional dining experience! If you thrive in a fast-paced environment, love meeting new people, and enjoy creating memorable moments for guests, we’d love to have you on board! Here are some things you can expect as a Host/Hostess: Greet all guests in a courteous and professional manner and escort them to their table Manage the seating chart and coordinate table assignments for smooth service flow. Assist guests with children and special needs, as required Present menus, answer questions and offer suggestions regarding food and service Inform servers and management of special needs and/or potential problems with guests Clear and reset counters or tables at conclusion of each course Ensure complete guest satisfaction Thank guests as they leave and ensure they had a great experience Other duties as assigned Skills & Other Requirements 6 months' experience working in customer service, retail, hospitality or food service environment High school diploma preferred Verbal and written communication in French and English Experience in dealing with problems involving customer service Ability to multitask and stay organized in a busy environment. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc. Ability to remember, recite, and promote the variety of menu items. Availability to work flexible shifts, including evenings, weekends, and holidays. Ability to stand for long periods of time. SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required. This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

The host will greet guests, manage seating assignments, and ensure a smooth dining experience by coordinating with servers and management. They are also responsible for clearing tables and maintaining high standards of guest satisfaction throughout the service.

Candidates must have at least 6 months of experience in customer service or hospitality and possess basic mathematical skills for cash handling. A high school diploma is preferred, and the role requires the ability to obtain a Restricted Area Identification Card (RAIC) for airport security.

• Comprehensive Benefits Package • Employee Assistance Program • Free Employee Parking

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Communication
• Multitasking
• Cash handling
• Seating management
• Problem solving
• Menu promotion
• Organization
• Mathematical skills
• Energetic
• Professionalism
• Airport Security Clearance
• Bilingual (French/English)
• Management
• Cash Register
• Customer Service
• Food Services
• Disabilities
• Employee Assistance Programs
• General Mathematics
• Writing
• Security Clearance

• Hospitality
• Customer Service & Support
• Food & Beverage
• Transportation
• Security & Safety
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week