Host / Hostess - YOW Airport

Job summary

Welcome guests, manage seating and table assignments, present menus, answer questions, and communicate guest needs to servers and management. Maintain a smooth dining experience by assisting guests, clearing and resetting tables, and ensuring guest satisfaction.

Job details

Job Description $20.25 / Hour Part-time and Full-time available Afternoon and Evening Shifts available Weekend required (Saturday and Sunday) Comprehensive Benefits Package Employee Assistance Program SSP Canada operates several restaurants throughout the Ottawa International Airport. We are looking for a friendly and energetic Host/Hostess to join our team! As the first point of contact for our guests, you will set the tone for an exceptional dining experience by providing a warm welcoming face that sets the tone for an exceptional dining experience! If you thrive in a fast-paced environment, love meeting new people, and enjoy creating memorable moments for guests, we’d love to have you on board! Here are some things you can expect as a Host/Hostess: Greet all guests in a courteous and professional manner and escort them to their table Manage the seating chart and coordinate table assignments for smooth service flow. Assist guests with children and special needs, as required Present menus, answer questions and offer suggestions regarding food and service Inform servers and management of special needs and/or potential problems with guests Clear and reset counters or tables at conclusion of each course Ensure complete guest satisfaction Thank guests as they leave and ensure they had a great experience Other duties as assigned Skills & Other Requirements 6 months' experience working in customer service, retail, hospitality or food service environment High school diploma preferred Verbal and written communication in French and English Experience in dealing with problems involving customer service Ability to multitask and stay organized in a busy environment. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc. Ability to remember, recite, and promote the variety of menu items. Availability to work flexible shifts, including evenings, weekends, and holidays. Ability to stand for long periods of time. Short Description SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required. This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

What you’ll do

Welcome guests, manage seating and table assignments, present menus, answer questions, and communicate guest needs to servers and management. Maintain a smooth dining experience by assisting guests, clearing and resetting tables, and ensuring guest satisfaction.

Requirements

At least six months of experience in customer service, retail, hospitality, or food service is required; a high school diploma is preferred. Candidates should communicate in French and English, handle customer service problems, multitask in a busy environment, perform basic cash-handling math, and be available for flexible shifts, including evenings, weekends, and holidays.

Benefits

• Comprehensive Benefits Package
• Employee Assistance Program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Greeting
• Table Seating Coordination
• Menu Knowledge
• Communication
• Problem Solving
• Multitasking
• Organization
• Cash Register Operation
• Basic Mathematics
• Teamwork
• Guest Satisfaction

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support

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