Aviation Client Relations Manager

Job summary

Manage customer relationships throughout engine shop visits, coordinating planning, logistics, commercial matters, and the engine’s return to service. Serve as the main customer contact and liaison between clients and technical teams, including handling estimates, contracts, invoices, and payment coordination.

Job details

Required Skills & Experience - Bachelor's degree in business administration, commerce or related field with 3 to 10+ years of work experience - Field of studies: Administration/ Commerce, Aeronautical Maintenance, Aeronautics, Aerospace Engineering, Business Management, Finance, Mechanical Engineering, Industrial Engineering, International Administration, Management, Operations Management, Business Management - Strong project/event management/logistics skills - Exceptional communication skills - Background in aerospace or automotive industry Nice to Have Skills & Experience - French is an asset Job Description Insight Global is seeking an Aviation Customer Manager to join a top aerospace company in Longueuil, QC. This role is 5x week onsite. The Aviation Customer Manager is responsible for fostering relationships with clients by ensuring pre-delivery and after-sale support to aircraft and fleet customers which include commercial and technical service management. You will be the main point of contact for your clients and represent their interests within the company. Key Responsibilities - Own the customer relationship throughout an engine shop visit, from pre-planning through completion and return to service. - Coordinate shop events and logistics, including engine removal dates, shop location, timing, and any rental engine requirements. - Manage the commercial side of the shop visit, reviewing/approving cost estimates and negotiating with customers when needed. - Interpret customer contracts and have informed discussions around pricing, scope, and contractual obligations. - Oversee final commercial closeout, including reviewing the invoice, coordinating payment, and supporting the engine’s return/install back on the aircraft. - Act as the bridge between the customer and technical teams. AI: Artificial intelligence tools are used to assist in screening and assessing applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Manage customer relationships throughout engine shop visits, coordinating planning, logistics, commercial matters, and the engine’s return to service. Serve as the main customer contact and liaison between clients and technical teams, including handling estimates, contracts, invoices, and payment coordination.

Requirements

A bachelor’s degree in business administration, commerce, or a related field is required, along with 3 to 10+ years of work experience. Candidates should have strong project, event management, and logistics skills, exceptional communication abilities, and aerospace or automotive industry experience; French is an asset.

Listed skills

• French · Preferred
• Customer support · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Project Management
• Event Management
• Logistics Coordination
• Communication
• Commercial Service Management
• Technical Service Management
• Contract Interpretation
• Pricing Negotiation
• Cost Estimate Review
• Customer Support
• Aerospace Industry Knowledge
• Automotive Industry Knowledge
• French

Job areas

• Customer Service & Support
• Management & Leadership
• Transportation
• Engineering
• Logistics

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