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Job details

As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities. The Role Main responsibilities: * As an Account Manager - Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients * Assist with risk management analysis utilizing new business, renewal and claim reviews * Update and enhance policy contracts * Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals * Consistently prepare and submits policy change requests to carriers * Monitors status of change requests and reviews policy documents for accuracy * Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies * Assist invoicing policy premiums * Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model) * Produce and regularly update bespoke policy wordings and endorsements * Contribute to the growth of the practice, office and firm * Support all of the Company's values and main objectives that may change from time to time * Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone

What you’ll do

The Account Manager will support the placement and ongoing service for aviation and aerospace clients, including managing renewals, claims, and policy documentation. They are responsible for ensuring regulatory compliance, resolving accounting issues, and maintaining strong client relationships in a fast-paced environment.

Requirements

Candidates must have at least 3 years of insurance industry experience and hold a minimum of a Diploma of College Studies (DEC) or equivalent. Proficiency in both English and French is required, along with the ability to obtain an insurance brokerage license within 90 days.

Listed skills

• Project Coordination · Preferred
• Regulatory Compliance · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance brokerage
• Risk management analysis
• Policy contract management
• Client management
• Project coordination
• Stakeholder engagement
• Aviation insurance
• Aerospace insurance
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Communication skills
• Regulatory compliance
• Bilingual (English and French)
• Policy Change Requests
• Accounting
• Billing
• Management
• Change Requests
• Customer Service
• Invoicing
• Risk Management
• Project Coordination
• Stakeholder Engagement
• Coordinating
• Collections

Job areas

• Finance & Accounting
• Administrative
• Consulting
• Management & Leadership
• Customer Service & Support
• Aviation Analyst
• Brokerage Clerk
• Statistical, Finance and Insurance Clerks
• Brokerage Clerks