Customer Experience Representative - Timmins Airport - Full Time

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: 4599 AIRPORT RD TIMMINS, ON P4N 7C3 This is a Full-Time position that pays $18.50 / hour We offer: Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement Savings Plan with company match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Candidate must be able to work the following schedule: Monday: 7:00am - 5:00pm Tuesday: 7:00am - 12:00pm Wednesday: 7:00am - 12:00pm Thursday: 7:00am - 5:00pm Friday: 7:00am - 5:00pm (optional) Sunday: 11:00am - 5:00pm Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age. High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work the following schedule: Monday: 7:00am - 5:00pm Tuesday: 7:00am - 12:00pm Wednesday: 7:00am - 12:00pm Thursday: 7:00am - 5:00pm Friday: 7:00am - 5:00pm (optional) Sunday: 11:00am - 5:00pm

The Customer Experience Representative provides high-level face-to-face service by assisting customers with rental needs, reservations, and vehicle returns. They also perform administrative tasks, manage billing, and ensure vehicles are maintained and ready for rental.

Candidates must be at least 18 years old with a high school diploma and a valid Ontario driver's license. At least one year of experience in customer service, sales, or administrative support is required.

• Paid time off • Employee discount • Retirement Savings Plan • Profit sharing • Health Insurance • Life Insurance • Dental Insurance • Vision Insurance • Training and development

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Administrative SupportPreferred
• interpersonal skillsPreferred
• Attention to detailPreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred
• BillingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Administrative support
• Communication
• Conflict resolution
• Vehicle maintenance
• Billing
• Data entry
• Time management
• Problem solving
• Interpersonal skills
• Attention to detail
• Administrative Support
• Merchandise Returns
• Good Driving Record
• Vehicle Maintenance
• Time Off Management
• Valid Driver's License
• Research
• Accounts Receivable
• Basic Accounting Functions
• Management
• Customer Service
• Training And Development
• Reservations
• Greeting Customers

• Customer Service & Support
• Transportation
• Administrative
• Retail
• Logistics
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 28, 2027

Posting language

English

Working hours

40 hours per week