Counter Manager - Belfast Airport

Job summary

The Counter Manager is responsible for leading and motivating the team to achieve sales targets while ensuring exceptional customer experiences. They also oversee daily operations, including stock management, staff scheduling, and maintaining brand presentation standards.

Job details

Overview Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time, 22.5 hour, Counter Manager to make real connections in Belfast Airport As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. Please note in order to be able to work in the airport you will need to be 18 or over. Responsibilities As a Counter Manager, your missions, will be as follows: Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance. Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals. Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets. Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness. Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities. Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed. Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations. Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals. Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times. Joining our airport crew means you're part of something significant! To ensure everyone's journey is secure and efficient, here's the essential checklist for all airport roles: You will need to successfully complete 5 years of referencing checks, fulfil the requirements for a DBS check, complete our mandatory airport training, and, critically, obtain your airport pass. Please be aware that all airport roles also require availability for early starts, potentially as early as 4 AM. Please note: the pass process typically requires approximately 6-8 weeks before you can commence in the role. Qualifications The Bene-Fit for a Counter Manager: Dynamic, enthusiastic, and sales-driven Passion for make-up and Retail with a focus on achieving sales targets Result-oriented, who likes a challenge and exceeding sales expectations Desire to provide a unique customer experience that drives customer loyalty and repeat business Flexible availability including weekends, late nights, Bank holidays and holiday periods. A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success Minimum 6 months of management experience Bold Brows and even Bolder Opportunities as a Counter Manager! The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging. Benefits of our Counter Manager Position:- Product Discount- Staff Sale- New Launch Gratis -Annual Leave - Full Training provided- Refer a friend scheme -Competitive Commission Scheme Come paint the world PINK with us! Apply to become a Counter Manager We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact careersatbenefit@benefitcosmetics.com.

What you’ll do

The Counter Manager is responsible for leading and motivating the team to achieve sales targets while ensuring exceptional customer experiences. They also oversee daily operations, including stock management, staff scheduling, and maintaining brand presentation standards.

Requirements

Candidates must have 2-4 years of customer service experience in retail or hospitality and at least 6 months of management experience. Applicants must be 18 or older and able to pass security referencing checks for airport access.

Benefits

• Product discount • Staff sale • New launch gratis • Annual leave • Full training provided • Refer a friend scheme • Competitive commission scheme

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales management
• Team leadership
• Customer service
• Retail operations
• Stock management
• Staff scheduling
• Communication
• Product demonstration
• Business growth
• Inventory control
• Administrative tasks
• Hygiene standards
• Retail Operations
• Inventory Monitoring
• Administrative Functions
• Service Standards
• Brand Awareness
• Management
• Housekeeping
• Customer Service
• Loyalty Programs
• Sales
• Leadership
• Innovation
• Product Demonstration
• Sales Management
• Scheduling
• Delegation Skills
• Teamwork
• Enthusiasm

Job areas

• Retail
• Sales
• Management & Leadership
• Customer Service & Support
• Counter Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers