Coordinator/Sr Coordinator, Airport Services - Canada YYZ

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The job is a member of the International Airports Team within the Customer Experience Division. This role is responsible for leading a safe, high performing airport operation by engaging, coaching, and developing front line team members while delivering a reliable operation and exceptional customer experience. The role thrives in a fast paced environment and fosters a culture of safety, teamwork, leadership, mutual respect, and trust that supports team member development and improves lives during daily operations. What You'll Do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence through a strong safety culture while delivering exceptional end to end customer service and promoting employee and customer well being Serves as a safety advocate by proactively identifying, addressing, and preventing safety concerns through audits, observations, investigations, and ongoing engagement Allocates resources effectively and provides support to ensure teams meet operational goals safely and efficiently Sets team and individual goals aligned to departmental and company objectives while coaching and mentoring frontline team members on skill development, customer service, and cultural behaviors Builds strong relationships that foster compassion, authenticity, integrity, respect, and trust across the operation Manages escalated service issues and maintains visible leadership presence during operational challenges Promotes clear and effective communication across departments to align teams toward shared goals and priorities Communicates key corporate and local updates to frontline leaders while establishing clear expectations and reinforcing the purpose behind critical initiatives Applies and enforces corporate policies and union agreements in daily operations, demonstrating working knowledge of JCBA and union regulations Models and reinforces core values including passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty All you'll need for success Minimum Qualifications – Education & Prior Job Experience Completion of secondary school or equivalent education level 2+ years of experience leading others Fluently read, write, and speak English Flexibility to work rotating shifts, weekends, holidays, and extended hours Preferred Qualifications – Education & Prior Job Experience Previous airport Customer Service and customer Operations experience Experience leading a unionized team group and collaborating with Union Leaders Experience leading Above and Below Wing Operations is an asset Knowledge of company policies and procedures and functional automation applications is an asset Experience within the airline industry Skills, Licenses, And Certifications Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook Proven ability to drive strong performance through employee engagement and inclusive leadership Strong communication, active listening, and collaboration skills Critical thinking and sound judgment used to resolve issues Experience assessing performance and taking corrective action Ability to work independently and with cross functional teams Strong prioritization and execution in fast paced environments Experience coordinating station activities with internal and external partners What You'll Get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead safe and high-performing airport operations by coaching frontline team members and ensuring an exceptional customer experience. Drive operational excellence through safety advocacy, resource allocation, and the enforcement of corporate policies and union agreements.

Requires a high school diploma and at least 2 years of experience leading others, with fluency in English and flexibility for rotating shifts. Preferred candidates have airline industry experience, specifically in unionized environments and both above and below wing operations.

• Travel Perks • Health Benefits • Wellness Programs • Employee Assistance Program • Pet Insurance • Hotel Discounts • Car Discounts • Cruise Discounts

• Service à la clientèleSouhaitée
• CollaborationSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• Critical ThinkingSouhaitée
• PrioritizationSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Employee Engagement
• Inclusive Leadership
• Communication
• Active Listening
• Collaboration
• Critical Thinking
• Performance Assessment
• Prioritization
• Microsoft Office
• Union Relations
• Airport Operations
• Customer Service
• Resource Allocation
• Conflict Resolution
• Safety Auditing
• Coaching and Mentoring

• Transportation
• Management & Leadership
• Customer Service & Support
• Logistics
• Security & Safety

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

2 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable