Bilingual Customer Experience Specialist - Airport - Proactive hiring

St. John's, NL
On-site
Posted Nov 5, 2026
1 position

$19.88 / hour

Opens an external site

Employment type: Full-time, Part-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Experience Specialist assists passengers at the airport through various touch points, including check-in and boarding. They also provide special assistance to passengers with reduced mobility to ensure safe and timely transport to gates.

Job details

Location: St-John's, NL, Canada (Onsite) Starting Salary: $19.88/hour Branch: Airports Canada & CX Strategy Category: Unionized (UNIFOR) Job type: Full-time or part-time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Edmonton Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Edmonton airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct customer check-in, and prepare and issue boarding passes Assist pre-boarding customers and provide information on flight schedules and routes Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims Active movement throughout the airport to attend to the assigned work area Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. Choose how you’d work with us. We have both full-time and part-time opportunities available We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential. Skills and experience required Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays) Ability to walk long distances and stand for long periods Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility The ability to work within strict timelines in order to maintain on-time performance Ability to adhere to Air Canada’s attendance and grooming standards Previous customer service experience with strong interpersonal skills Excellent communication and teamwork skills Strong ability to solve problems and find solutions, in line with the guidelines and policies Safety and security conscious Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details. Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight. Diversity and inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted

What you’ll do

Requirements

Candidates must be available for a 5-7 week full-time paid training program and able to work rotating 24-hour shifts including weekends and holidays. Applicants must possess strong interpersonal skills and be capable of physical tasks such as walking long distances and providing wheelchair assistance.