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Job summary

You will serve as the first point of contact for customers, guiding them through the rental process and managing inquiries. Additionally, you are responsible for maximizing revenue by upselling vehicle upgrades, protection packages, and additional services.

Job details

Job Description Are you motivated by customer service and sales? At SIXT, you can truly showcase your strengths. You'll ensure customer satisfaction while advising on and up-selling our fleet of vehicles to meet the customer's needs and driving the rental experience at the airport branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities with an hourly rate of $23 plus an uncapped monthly bonus incentive! YOUR ROLE AT SIXT You are the first point of contact for our customers – friendly, professional and passionate about sales and service You pleasantly greet and guide all customers through the car rental process, building rapport and identifying needs from the first moment You prepare rental agreements and confidently upsell vehicle upgrades, protection packages, fuel options, and additional services to maximize every interaction You meet and exceed sales goals through successful upselling and cross-selling, motivated by performance-based earnings You handle customer inquiries with urgency and professionalism, always organized, service-oriented and with a smile YOUR SKILLS MATTER You are a proven sales talent with upselling and closing experience, motivated by targets and direct customer contact You bring valuable experience from sectors such as retail sales, hospitality sales, banking, B2B, or car rental, with a service-oriented mindset and a track record of building customer relationships You possess excellent verbal communication skills and enjoy direct customer interaction You are comfortable working in a commission-driven environment and thrive under pressure You can work 40 hours per week, and are willing to work various shifts, including nights, weekends and public holidays, with a flexible approach to working hours You must be at least 21 years of age; hold a valid driver's licence issued by the province in which you will be employed, with a clean driving record; and be authorized to work in Canada without requiring work authorization sponsorship by our company for this position now or in the future You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Paid Time Off Enjoy a generous vacation policy that increases with tenure Comprehensive Healthcare & Life Insurance Access medical, dental, and vision coverage, along with life insurance for added security Bonus Plan Benefit from a performance-based bonus plan to reward your achievements Registered Retirement Savings Plan (RRSP) Save for your future with our company-matching RRSP program Exclusive Rental Benefits Take advantage of special rental rates for employees, with additional perks for family members Uniform Provided Receive a full uniform at no cost to maintain a professional appearance Employee Assistance Program Access the Employee Assistance Program for personal and professional support when needed Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: Branches & Operations Legal Entity: SIXT Rent A Car Inc.

What you’ll do

You will serve as the first point of contact for customers, guiding them through the rental process and managing inquiries. Additionally, you are responsible for maximizing revenue by upselling vehicle upgrades, protection packages, and additional services.

Requirements

Candidates must have a valid driver's license with a clean record and be at least 21 years of age. You should possess proven sales experience and the ability to work flexible shifts, including nights, weekends, and holidays.

Benefits

• Paid Time Off • Healthcare Insurance • Life Insurance • Dental Insurance • Vision Insurance • Performance-based Bonus Plan • Registered Retirement Savings Plan • Employee Rental Benefits • Uniform Provided • Employee Assistance Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Sales · Preferred
• Communication · Preferred
• Upselling · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Upselling
• Cross-selling
• Communication
• Relationship Building
• Conflict Resolution
• Organization
• Professionalism
• Time Management
• Corporate Strategy
• Rapport Building
• Cross-Selling
• Good Driving Record
• Time Off Management
• Business To Business
• Cooperation
• Customer Relationship Building
• Employee Assistance Programs
• Entrepreneurship
• Franchising
• Operations
• Retail Sales
• Verbal Communication Skills
• Advising
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Transportation
• Hospitality
• Retail
• Airport Sales Agent
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks