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We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: Encouraged to challenge the status quo and never stop learning in their commitment to excellence. Empowered with a sense of accountability and autonomy to take ownership of their work. Treated with respect and act with integrity by putting clients, colleagues, and community first. Recognized for their achievements and celebrate festivities, big and small, to make work fun. We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible. Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance. CLIENT ADVISOR, COMMERCIAL INSURANCE As a Client Advisor specializing in the Aviation sector, you have a strong foundation in commercial insurance, keen attention to detail, and a results-driven approach. Reporting to the Director, Client Experience & Branch Leader, you are responsible for retaining a book of business and servicing commercial insurance policies tailored to aviation clients. In this role, you will advise clients on appropriate coverage solutions and develop and maintain strong relationships with both insurers and clients to support long-term success. Your commercial insurance expertise, attention to detail, and commitment to exceptional customer service are key to succeeding as a Client Advisor, Commercial Insurance. LOCATION AND STATUS Status: Full-Time, Permanent Location: Ajax, ON (preferred) or at other Acera office locations Key responsibilities include, but are not limited to: · Compiling renewal information, negotiating renewal terms, and preparing all other aspects of renewals · Comparing quote options for multiple carriers and presents coverage comparison as needed · Ensuring renewals are completed 60 days in advance · Reviewing policies to identify coverage gaps, makes recommendations based on clients’ operations, exposures and need · Producing pink cards and certificates of insurance, schedules, and claims reporting · Maintaining appropriate and clear documentation in agency management systems including policy details, activities and attachments, spreadsheets · Assisting in negotiating renewal terms & developing growth · Clearly understanding how their actions can positively or negatively affect relationship with our customers, carriers, and coworkers · Participating in ongoing scheduled meetings with team to discuss accounts, renewals and day to day service needs and opportunities · Participating in seminars, classes, and webinars for skill and knowledge developments · Other duties and responsibilities as assigned COMPENTECIES High degree of professionalism and integrity Committed to excellence in customer service and builds strong relationships with clients Skilled user of the Microsoft Office Suite of products Demonstrated accountability and reliability in the quality and timeliness of work Flexible and adaptable with proven problem-solving skills Works well within a team and independently and able to adjust to tight and changing deadlines Critical thinker with strong attention to details QUALIFICATIONS 5+ years of related and progressive experience in the insurance industry with a strong working knowledge of commercial insurance products 2+ years of aviation experience is considered an asset RIBO license required CIP or CAIB designation, or working towards is considered an asset Experience in an insurance brokerage Experience with insurance document management software is an asset COMPENSATION Salary Range: $70,000 - $90,000 CAD annually Actual total compensation will be determined based on factors such as a candidate’s relevant experience, knowledge, skills, location, and internal equity. VACANCY: This position is for an existing vacancy. USE OF ARTIFICIAL INTELLIGENCE Our recruitment process may be completed with video conference technology. Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits. Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

What you’ll do

The Client Advisor is responsible for retaining a book of business and servicing commercial insurance policies specifically for aviation clients. Key tasks include managing renewals, negotiating terms, identifying coverage gaps, and maintaining strong relationships with clients and carriers.

Requirements

Candidates must have 5+ years of experience in the insurance industry with a strong foundation in commercial insurance products. A RIBO license is required, and professional designations such as CIP or CAIB are considered an asset.

Benefits

• Employee ownership • Professional development • Group benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial insurance
• Aviation insurance
• Customer service
• Renewal negotiation
• Policy review
• Risk management
• Microsoft Office Suite
• Attention to detail
• Accountability
• Problem-solving
• Communication
• Relationship management
• Critical thinking
• Insurance brokerage
• Results-Driven Approach
• Insurance Industry
• Professionalism
• Agency Management
• Asynchronous Javascript and XML (AJAX)
• Brokerage
• Management
• Spreadsheets
• Customer Service
• Critical Thinking
• Document Management Systems
• Leadership
• Insurance Policies
• Problem Solving
• Risk Management
• Microsoft Office
• Operations
• Video Conferencing
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Consulting
• Commercial Insurance Advisor
• Insurance Customer Service Representative
• Insurance Representatives
• Customer Service Representatives