Station Supervisor

At PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, Service with a Smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a Station Supervisor to join our team in Montreal, QC.

Duties and Responsibilities:

• Provide supervision and direction to the Customer Service Representatives at the Montreal station;
• Plan and adjust work schedules and assign duties to meet customer demands and operational requirements;
• Establish and maintain high standards of customer service and efficient functionality of station;
• Identify key issues, creatively and strategically overcome internal challenges or obstacles;
• Ensure sufficient staffing levels for efficient and effective operations;
• Ensure that all staff members receive proper training on job duties, corporate policies and applicable regulations;
• Provide coaching and mentoring and conduct probationary and performance evaluations;
• Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded;
• Complete analysis on collected customer related data and identify trends;
• Other related duties as assigned.

Qualifications:

• Minimum of three (3) to five (5) years’ experience as a Customer Service Representative or equivalent time in a Supervisory role;
• Possess a high level of professionalism and dedication to customer service excellence;
• Proficient in Microsoft Office Suite of Products;
• Embrace personal accountability and responsibility;
• Must possess strong organizational and decision making skills;
• Ability to manage multiple tasks while prioritizing and managing tight deadlines;
• Excellent verbal and written communication skills;
• Bilingual in English and French.

What we offer:

• Personal travel privileges with PAL and interline agreements with other airlines
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines