Position title: Manager Program Operations (18-month contract)
Reports to: Senior Director, Market Research & Customer Insights, Airport Service Quality
Location: Montreal, Canada
Airports Council International (ACI) is the only global trade representative of the world's airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.
ACI is looking for a Manager Program Operations, Airport Service Quality. This is an 18 month maternity leave replacement role.
The ideal candidate
The location
The position is based in Montreal, the world's international hub for organizations involved in aerospace and aviation. It offers candidates a unique opportunity to work in a global environment and work with a dedicated team in deliver high quality research programs. Remote working days possible as per company policy.
About this opportunity
ACI's Airport Service Quality (ASQ) is the world's leading airport passenger satisfaction program, with over 400 participating airports in 109 countries. Our Departures, Arrivals, and Commercial Surveys provide airports with unique insight into customer experience.
ASQ surveys measure passenger satisfaction and help airports identify solutions to enhance customer experience, improve service offerings, and increase non-aeronautical revenue.
The Manager Program Operations is part of the ASQ team and oversees the operations to ensure all ASQ passenger experience programs are delivered in time and on budget, with the best customer experience.
Major duties and accountabilities
Technical knowledge, skills, and abilities
ACI World Values
Collaboration, Innovation, Accountability, Integrity, and Sustainability
What We Offer