Agent - Counter FBO

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800 employees in one of the world's most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

POSITION OVERVIEW

The counter agent is the first person to greet the customer at the Air Inuit FBO terminal. It is responsible for the check-in and boarding of passengers

DUTIES AND RESPONSIBILITIES

• Greet customers and assist them with departure/arrival at the FBO passenger terminal
• Take care of the logistics of all flight arrivals
• Reserve hotels and shuttles in case of irregularities
• Give necessary assistance to customers whenever needed
• in case of delay, keep the passengers informed regularly and do a follow up with the ramp agents, dispatch, DOC, and the crew
• Check-in passengers, their baggage and verify cabin baggage
• Ensure an on time boarding that respects the safety procedures
• Prepare flight documents, passenger check-in, ticketing, manifest, etc.
• All other duties deemed necessary by the company in order to ensure the effectiveness of the operation.

QUALIFICATIONS

• Secondary V or equivalent experience
• Experience in customer service of at least one year
• Knowledge of basic office software such as : Word, Excel, Outlook
• Capacity to learn check-in and reservation systems used by the company
• Must be able to obtain and maintain Airport Security Clearance (RAIC)
• Must be adequately vaccinated against COVID-19
• Bilingual (English/French) , Inuktitut, an asset
• Be able to communicate in writing as well as orally in both French and English
• The capacity to offer an excellent customer service
• Punctual, cheerful, reliable, and autonomous
• Hold a driver's license and be able to arrive on site in a maximum delay of 90 minutes when on call.

WORKING CONDITIONS

• Morning Schedule, hours between 04:30 an 13:00
• Working schedule of minimum 25h per week

REMUNERATION

The salary is determined according to the company' compensation policy.

Starting hourly rate : $20.76