Customer Service Administrator

Nature & Scope of Position

This position will require the individual to maintain a department culture that focuses on fostering positive relationships with co-workers and supporting departments without exception. Maintain the integrity of the Company's reputation by assuring the requests of the department are executed in a timely fashion while maintaining the Company's best interest and financial goals.

Accountabilities

• Prepare and review reports for Customer Service Managers
• Prepare detailed cost estimates, invoices and sales orders
• Review information on estimates and invoices with Customer Service Managers
• Provide assistance and support to Manager, Customer Services and Customer Service
• Complete costing, cost transfers, and miscellaneous cost entries
• Coordinate information with engine shop when necessary
• Coordinate with other shops to request shop visits for warranty & calculate applicable pro-rata credits on estimates and invoices
• Prepare warranty claim sheets and submission of claims to P&WC through SAP system, and liaison with P&WC rep on an ongoing basis
• Forward necessary entries to the accounting department
• Answer incoming calls and provide front line support
• Perform all other duties as required to ensure departmental efficiencies
• Monitor warranty payments from P&WC
• Model behaviors consistent with good quality, health and safety, and environmental management practices.

Qualifications

• Minimum grade 12 with related post-secondary education or equivalent work experience
• Work experience in Accounting, Sales, Customer Service or a related field.
• Ability to multitask and shift roles as required
• Strong mathematical skills
• Excellent interpersonal communication skills
• Strong technical learning ability
• Industry knowledge would be considered an asset
• Familiarity with Windows and Microsoft Office
• Ability to work flexible hours with occasional overtime
• Self-motivated

Working Environment:

• An individual in this capacity must be aware of that the position will involve:
  • Working in an office setting, spending extended periods of time sitting at a computer
  • Must be willing to walk to various areas throughout the facility as well as carting parts to various departments of which safety shoes would be required.
  • There will be no requirement to wear personal protective equipment (PPE) on a regular basis, unless asked to work in an area where such a requirement exists.
  • Overtime may be required from time to time to ensure responsibilities are fulfilled.

Benefits that make life better:

• Health and Dental benefits
• Pension plan with 100% company match of 5%
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.