Departure Control and Facilitation Administrator

Join us in making vacation dreams come true!

The Opportunity!

Are you searching for a fun, passionate travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Departure Control and Facilitation Administrator to join us in making vacation dreams come true. The Departure Control and Facilitation Administrator is a detail-oriented full cycle administrator, responsible for regulatory compliance and operational efficiency. Reporting to the Airport Systems and Special Operations Supervisor, you will have oversight of passenger data management activities and maintain various departure control systems.

With a passion for operational efficiency, you will work to improve processes within your role as regulations change. As a departure control administrator, you have excellent computer skills and are well versed in Microsoft Office programs. You are proactive, innovative, and thrive in a fast-paced changing environment. Apply now and have your career soar to new heights - under our wing!

What You'll Be a Part Of:

• Great travel perks!
• Growth opportunities
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel-loving team!
• Free Parking
• Open concept, collaborative workspace
• See for yourself! @sunwinglife

What You'll Do:

• Monitor Sunwing's secure flight data
• Proactively inform stations when resolution calls will be required
• Support departmental relationships with government agencies, tour operator, and company personnel as required
• Ensure compliance with Advanced Passenger Information System Regulations (APIS), confirm message transmission to customs authorities
• Manually upload and transmit APIS information for ad-hoc charter flights
• Dispute fines with supporting research
• Engage regularly with frontline airport staff and Security regulators to ensure security compliance
• Act as decision maker for passenger admissibility when requested by airport
• Conduct resolution calls with Canadian Interactive APIS support desk and US Secure Flight Vetting Centre as required
• Keep accurate records of all correspondence
• Operate and manage numerous applications and systems simultaneously
• Prepare, maintain and update files, records, as required Create Seat Splits for multi-sector flights.
• Ensure Stations are utilizing only those seats assigned to them, for the departure, arrival and crossover sectors
• Ensure compliance with Sunwing's Ground Handling Manual (GHM), assist ground handling staff with various questions related to company policy
• Ensure all Quality Control Messages (QCM's) are uploaded into the Sunwing Operations Website
• Categorize cabin crew flight reports (CCFR's) and enter in to the Sunwing Operations Website
• Assist with various projects as assigned
• Ensure all flights are properly loaded into the System; assign the aircraft tails and pre-vet all flights
• Ensure PNL is successfully uploaded into Airline Choice and distributed to the necessary systems
• Monitor to ensure submission of all pre-departure and post-departure APIS messages
• Manually format southbound APIS information and upload it to Airline Choice for certain flights, vet passengers and transmit the passenger APIS
• Assist stations and Sunwing staff with DCS functionality questions
• Ensure proper entry of document information - particularly passengers with secondary travel documents
• Ensure correct procedure is followed in the DCS to resolve passenger issues related to interactive APIS and US secure flight
• Extract schedule information from AIMS and upload it into Airline Choice
• Other duties as assigned

What You'll Need:

• Fluent in spoken and written English (Bilingual; Spanish/French) an asset
• Must be able to obtain a Transport Canada security clearance
• Understanding and operational knowledge of the airline industry, including practical experience of airline operations.
• Ability to meet short deadlines
• Ability to organize and prioritize, including multi-tasking and time management
• Strong leadership and people management skills
• Attention to detail
• Flexibility and personal time commitment - available to work on a rotating 24/7 schedule
• Ability to maintain confidentially

About Us:

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose "passionate people making vacation dreams come true".

Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: Safe with Sunwing

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us, follow this link: Diversity & Inclusion to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca