Job Summary
Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.
Job Responsibilities
- Accountable for daily operations.
- Maintain and improve customer and company safety and quality standards.
- Maintain good relations with customers and airport authorities.
- Manage and control all staff assignments.
- Hold daily briefings with all levels of management.
- Provide support to the supervisors.
- Coach and train all employees to effectively improve operations.
- Ensure workforce adherence to company policies and procedures.
- Participate in the disciplinary and grievance process with labor relations.
- Ensure that incidents/accident reports are completed in an adequate and timely manner.
- Other duties as assigned.
Qualifications and Competencies
- Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
- Relevant experience in personnel management in a unionized environment.
- Excellent communication skills (interpersonal)
- Excellent communication skills in English, oral and written.
- Valid Driver’s License and airside permit D/A
- Strong organizational and multi-tasking skills.
- Leadership ability.
- Customer focus and quality awareness.
- Ability to deal with conflict.
- Available and flexible to work various shifts (day, evening, night, weekend, and holidays) by operational requirements.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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