Role and Function
Plan and assign the duties for all staffing requirements. Creating schedules and assisting all levels of management with any scheduling requirements including daily operations.
Job Responsibilities
- Forecast, plan, create and implement the schedule, including controlling the bid, for the PAX department.
- Must apply all airline scheduling requirements to scheduling needs of the department
- Clear and acknowledge all timecard exceptions for payroll processing
- Communicate to all levels of staff any changes to the flight schedules
- Prepare the daily rosters
- Assist with the staffing coverage, calls for overtime, etc.
- Attend and address all communications (telephone calls, email, SITA, fax messages) necessary
- Maintain good relationships with employees, co-workers, customers, and airline authorities
- Maintain and observe confidentiality with respect to employee records
- Familiar with WSIB rules pertaining to injury at the work site, along with Swissport reporting requirements
- Assisting with capturing revenue by accurately completing the Daily Flight Logs
- Must have control with the staffing hours required for service.
- Other duties as assigned.
Qualifications & Competencies
- Staff planning/allocation experience required
- Must possess strong organizational skills and ability to multi-task
- Effective communication skills (verbal and written)
- Internal and external customer relations skills
- Knowledge of Passenger Service Operation and strong understanding of the Collective Bargaining agreement
- Must obtain and maintain valid unrestricted Transport Canada Security Clearance
- Flexible work schedule including evenings, weekends, and holidays
- Ability to operate in a fast-paced environment, while maintaining accuracy and diplomacy
- Available and flexible to work various shifts (day, evening, weekend, and holidays) by operational requirements
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!