Aircraft Support Technologist

The Organization

De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.

Position Summary

De Havilland Aircraft of Canada is currently searching for an Aircraft Support Technologist to join the In-Service Engineering Systems & Technical Support Team. This position is responsible for providing technical expertise and solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.

Key Responsibilities:

• Representing the highest standard of De Havilland Technical knowledge and professionalism. Maintain timely responses to customer queries and technical needs in accordance with business Service Level Agreement and Charging Policy. Maintain focus on reducing operator OOS time and increased fleet utilization.
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management
• Ensure quality solutions are provided in a 24/7 environment through the provision of technical troubleshooting, return to service documentation, and awareness of possible needed modifications
• Provide on-site assistance at operators' facilities as required
• Create deliverables such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports and other fleet communications
• Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives

Education and Experience:

• You hold an AME License or have a strong aviation technical background, or an Engineering Degree from an accredited university
• A minimum of five (5) years' experience in an aircraft maintenance and airline environment
• Experience in an aircraft maintenance and airline environment
• Familiarity with the De Havilland aircraft family
• Strong working knowledge of Aircraft Systems, Avionics and Structures and able to function in an extremely fast-paced environment

Skills:

• You have a strong working knowledge of Aircraft systems, Avionics' and Structures and you are able to "think on your feet" in an extremely fast-paced environment
• You are able to travel internationally on short notice and you are very flexible in terms of working hours to support a 24/7/365 days operation
• You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances
• You have exceptional organizational and presentation abilities
• You are a dynamic oral and written communication, with strong people skills
• You are able to work independently or as part of a team
• Strong interpersonal and written communication skills are essential
• Customer support experience is a definite asset
• Intermediate to Advanced knowledge of MS Suite (Word, Excel, PowerPoint)

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation and disability, are encouraged to apply.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.