Agent, Iniksaliurnirmut Tatigiit (Reservations Team)

About Canadian North

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100% Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About this position

The primary function of the Agent, Iniksaliurnirmut Tatigiit (Reservations Team) is to answer customer calls & emails regarding reservations primarily in Inuktitut, while inputting the information accurately in Sabre.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to a $2.00 per hour language premium.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Process reservations;
• Issue tickets;
• Participate in IROP response;
• Overflow calls from external call center as required;
• Complete medical and duty travel requests;
• Provide service in Inuktitut, or other Inuit languages;
• Assist the Customer Service Agents with language requirements;
• Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested;
• Disseminate information;
• Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns;
• Assist the training department as needed for translation purposes;
• Participate in special events as required;
• Perform other duties as assigned.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Possess a strong working knowledge of Sabre System;
• Must possess basic computer and technical skills;
• Must be fluently bilingual in Inuktitut and English (verbal and written), French is an asset;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Please note that relocation assistance is not available for this position.