Purpose of Position:

Reporting to Supervisor, Commercial Operations, the Air Passenger Protection Regulations (APPR) Researcher will be responsible for investigating all (APPR) claims on Jazz flights.

Key Responsibilities:

• Work closely with the APPR Specialists on all CTA/Legal inquires received.
• Analyze, investigate, and interpret flight operational data from multiple sources.
  
• Coordinate with Jazz Subject Matter Experts (SMEs) on research related to APPR requests.
  
• As required provide the Supervisor, Commercial Operations and APPR Specialists ,updates on claims.
  
• Act as the primary point of contact for Air Canada Customer relations for all APPR request.
  
• Build and maintain a strong working relationship with Air Canada Legal and Mission Resolution Analysts (MRAs).
  
• Perform duties in accordance with established policies, procedures and regulation while giving primary consideration to personal safety, and the safety of co-workers and customers.
  
• Other duties as assigned.

Qualifications:

• College/University Degree (or equivalent combination of education and experience).
  
• Minimum 5 years Airline experience; within Operations is preferred.
  
• Understanding of Air Passenger Protection Regulations (APPR) and other air travel regulations is considered an asset.
  
• Experience with dealing with government and or regulatory compliance is considered an asset.
  
• Effective communication skills with the ability to interpret and assimilate technical/statutory terms into easy-to-understand terms across the department’s customer base (internal/external).
  
• Strong knowledge of Movement Control and Movement Control Reports.
  
• Strong knowledge of Airline Operations.
  
• Strong oral and written communication skills, as well as strong analytical skills.
  
• Strong ability to work well under pressure in a team environment.
  
• Strong organization and time management skills, with the ability to manage a multi-task workload.
  
• Attentive to detail.
  
• Proficient in Microsoft Suite of programs including Teams, SharePoint, OneDrive.
  
• Ability to prioritize own work and meet deadlines.
  
• Knowledge of Altéa, Operations Excellence BI Tool, NetLine, Smart COMM.is considered an asset.
  

We strive to hire candidates with diverse abilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you require an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.