Customer Service Representative

Duties & Responsibilities:

• To load/unload all Air Borealis/Charter flights in accordance with the loading/unloading instructions.
• Ability to travel for training as required.
• Ensure appropriate equipment is available to facilitate the offlocading and loading of passengers and cargo.
• Ensure compliance with charter clients rules and regulations.
• Maintain information and documents as required.
• Comply with the relevant Health and Safety policies.
• Communicate with customers to determine needs.
• Process cargo for shipping and perform pick-up and delivery of cargo as required.
• Complete the daily inspection of all equipment and inform Supervisor of any repairs and/or replacements.
• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with out Customer Service policies, company procedures and safety and regulatory processes.
• Use the Amelia systems and Logipal to quickly and efficiently check in passengers for their flight.
• Responsible for the safe movement of our passenfers to and from our aircraft and to provide any extra assistance when required.
• Book, change, and confirm reservations including taking payments.
• Accept and process cargo for arriving and departing flights, and ensuring waybills are created to reflect cargo movement.
• Responsible use of the radio to properly receive and place calls to approaching aircrafts.
• Administrative duties including report generation and printing, issuing receipts, and maintaining accurate and complete paperwork.
• Send daily weather reports.
• All other related duties as required.

Qualifications:

• Exceptional Customer Service skills.
• Ability to multi-task and make quick sound decisions in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic knowledge of computer and office skills.
• Must be able to work independently and in a team environmnet.
• Must be able to obtain a clear Record of Conduct.
• Ability to life upwards to 50lbs.

We offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

CLOSING DATE: Applications will be accepted until April 1, 2024.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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