Customer Service Representative

Air Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec’s Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North.

Air Borealis is currently seeking a Customer Service Representative to join our team in Goose Bay, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
• Provide outstanding customer service to our customers
• Working with the Air Borealis team on developing new Customer Service initiatives and ideas
• Administration duties and reporting in relation to the operations of Air Borealis charter flights
• Work closely with all departments of Air Borealis to ensure our customers’ experience is an enjoyable one from origin to destination
• Other duties assigned.

Qualifications:

• The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast-paced environment
• The ability to speak French is an asset
• Must possess exceptional customer service skills
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
• Must be able to work independently and in a team environment

What we offer:

• Competitive pay
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs
• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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