Station Supervisor Yqm

June 24 2022
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Aerospace, Aviation, Airport, Building & facility maintenance, Customer Services (airport & call centre), Professional and Administration Positions
Moncton, NB

At PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, Service with a Smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a Station Supervisor to join our team in Moncton, NB.

Duties and Responsibilities:

  • Provide supervision and direction to the Customer Service Representatives at the Moncton, NB station;
  • Plan and adjust work schedules and assign duties to meet customer demands and operational requirements;
  • Establish and maintain high standards of customer service and efficient functionality of station;
  • Identify key issues, creatively and strategically overcome internal challenges or obstacles;
  • Ensure sufficient staffing levels for efficient and effective operations;
  • Ensure that all staff members receive proper training on job duties, corporate policies and applicable regulations;
  • Provide coaching and mentoring and conduct probationary and performance evaluations;
  • Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded;
  • Complete analysis on collected customer related data and identify trends;
  • Other related duties as assigned.

Qualifications:

  • Minimum of two (2) to five (5) years’ experience as a Customer Service Representative or equivalent time in a Supervisory role;
  • Possess a high level of professionalism and dedication to customer service excellence;
  • Proficient in Microsoft Office Suite of Products;
  • Embrace personal accountability and responsibility;
  • Must possess strong organizational and decision making skills;
  • Ability to manage multiple tasks while prioritizing and managing tight deadlines;
  • Excellent verbal and written communication skills.

PAL Airlines is an equal opportunity employer, only those individuals selected for an interview will be contacted.

Apply now!

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