Operations Lead - Cargo

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 04/23/2024

Posting Close Date: 05/07/2024 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Overview of role:

The Cargo operations Lead will report to the Cargo Support manager and be responsible for formulating, developing and implementing operational plans for the cargo team on shift. This leader is responsible for working closely with all stakeholders within the OCC to protect cargo commercial and operational interests.

As operations lead there is an expectation to influence stakeholders during IROPs while ensuring all cargo operational and commercial interests are optimized for both WestJet (passenger and freighter) and WestJet Encore. This role will provide direction and support to Operations Coordinators on shift, all warehouse staff, and the cargo ramp operations. The cargo operations lead will ensure that all procedures and communications are consistent and efficient, service failures are recorded, and provide day-of frontline supervision, leadership, and mentoring.

The key deliverables include:

• Lead the Cargo Operations teams based in the OCC and facilitate effective leadership on shift 24x7
• Responsible to provide hands-on guidance, cargo operational expertise & leadership to the OCC and Warehouse teams and to delegate appropriate authority as & when necessary
• Ensure implementation of departmental policies, procedures, and controls to fulfill procedural/regulatory requirements for freighter handling.
• Accountable for conducting/supporting investigations on all safety related incidents
• Accountable for day-of ULD movement requests and support
• Responsible for ensuring freighter capacity is optimized to maximum on shift by connecting joining and transfer cargo
• Accountable to ensure coordination of slots, regulatory approval, and handling of last-minute request for freighter operations as required by charters or adhoc operations
• Accountable for developing and maintaining strong working relationships with various internal and external stakeholders as it pertains to standard operating procedures, day of operational challenges, performance service failures, irregular operations, etc.
• Responsible for working closely with the Cargo Full Freighter Management team and Cargo Network Planning team to support commercial interests
• Responsible to ensure all Operations Coordination processes and communication flows are effective on shift
• Accountable on shift to provide direction to manage the cargo product on WestJet (passenger and freighters), and WestJet Encore flights

Experience and qualifications:

• 3+ years of relevant Cargo work experience and previous work experience in airline operations
• Must be knowledgeable of applicable cargo handling and Transport Canada regulations
• Thorough knowledge of ramp operations and freighter handling operations
• Knowledge of warehouse operations and ramp operations is required
• Ability to build and influence relationships
• Must be detailed and driven with the ability to process information quickly while understanding the overriding goals
• Excellent presentation skills with the ability to communicate information that tells a story, highlights key insights, and influences business decisions
• Proven success in independently meeting tight deadlines in a fast paced and continuously evolving work environment
• Experience in enhancing operational efficiency and safety
• Ability to sit for long periods of time and handle high call and email volumes
• Ability to support our 24/7/365 Operations Control Center by being flexible and able to work early mornings, evenings, overnights, weekends and holidays; through shift work

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

#LI-LC1