Manager - Workforce

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 04/25/2024

Posting Close Date: 05/09/2024 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

The Workforce Manager is responsible for the coaching, development, and day-to-day leadership of the Tech Ops Workforce Team ensuring all administrative requirements including scheduling and payroll are current and up to date for Tech Ops.

Responsibilities:

• Oversee the scheduled planning responsibilities of 650+ AMEs, supervisory roles and operational managers. vacation bidding across all bases as per applicable CBA, and Canada Labor code;

• Optimize scheduling efficiency to balance operational coverage and costs;

• Acting as a point of contact for various departmental interdependencies such as the uniform program, Line Maintenance recalls, Operational Leader support, Fatigue Committee support, Just Culture Committee support, CRE and IT;

• Providing leadership and guidance to the Workforce team including Workforce Coordinators and a Workforce Advisor;

• Ensures tasks are evenly distributed amongst team members and supports the development of each team member to build on their knowledge and expertise in workforce scheduling;

• Collaborates with the union partner as needed;

• Supports the Technical Operations leadership team on all scheduling-related aspects and acts as a subject matter expert on all things related to scheduling as per the Collective Agreement;

• Leads ongoing task meetings with Operational Leadership to discuss priorities, progress, and timelines to ensure the day-to-day tasks are being completed in alignment with the service level agreements and priorities set;

• High degree of diplomacy and good judgment along with the ability to maintain confidentiality;

• Strong knowledge of the Canadian Labour Code and experience working in a unionized environment;

• Possesses strong leadership skills and the ability to coach, develop, and manage day-to-day tasks;

• Assist with event planning and coordination;

• Ensure a consistent employee onboarding experience;

• Manage vendor invoices as required in conjunction with accounts payable;

• Oversee/approve all travel, per diems, and other costs associated with employee work group travel for training and /or work coverage;

• Oversee/approve all AME allowances, tools, Safety, Licensing, passports, and technical exams;

• Manage the grievance process;

• Ensure operational and workforce performance metrics are compiled and distributed;

• Manage performance review processes to ensure all annual reviews take place;

• Responsible for signing Authority for Airport Authority;

• Accountable for monthly reports for each OM for sick, OT, and other - AME availability;

• Trains AMEs, Leads and OMs on an adhoc basis (Kronos, JDE);

• Leads Disability Management (STD<D) paperwork and return to work;

• Aids in project work and any other duties as assigned.

Qualifications:

• A relevant degree from a recognized college or technical school;

• A minimum of 6 to 10 years of experience in a similar administrative or support function;

• Working proficiency in Microsoft Office (Word, Excel, Outlook);

• Working proficiency using TRAX/EMRO, JDE, Sabre and Kronos;

• Knowledge of the aviation industry is required;

• Experience in Technical Operations is an asset;

• Previous experience working in a Federally regulated environment;

• Previous experience in scheduling and payroll;

• Excellent time management, organizational skills and attention to detail;

• Excellent communication skills, both verbal and written;

• Analytical mindset and ability to problem-solve effectively;

• Some travel required.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

#LI-JH1