IT Systems Analyst

Reporting to the Manager, Enterprise Applications, and engaging across all services delivered by De Havilland Information Technology, we are looking for a dynamic and open-minded individual to join us as a Systems Analyst. You will be part of a team working to support and enable capabilities for teams across De Havilland.

As the Systems Analyst, your main role will be supporting, maintaining, and administrating in-house and commercial off-the-shelf (COTS)applications for business capabilities. Alongside support responsibilities, you will also be challenged to assist in the modernization of legacy systems and some development of new capabilities.

Key Responsibilities:

• Provide application technical support by investigating, troubleshooting, and resolving operational application functionality related issues.
• Analyze system issues or failures, provide root cause analysis, and when required implement corrective actions through administration of COTS applications or potential code corrections for in-house developed software.
• Work with vendor providers to troubleshoot and recommend corrective measures to identified issues and then coordinate those corrections with business end users.
• Manage application updates and ensure proper testing, documentation, and communications.
• Configure and test software based on De Havilland best practices and specifications.
• Create and maintain system documentation as required.
• Responsible for maintaining the integrity and availability of the business data while stored in information systems.
• Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications.
• Act as a technical stakeholder to business process owners and specialists, aiding them in their decision making and building their trust and confidence.
• Support business demand pipeline and provide solutions to the business that provide maximum value and at the same time aligned with Business and IT goals and strategy.
• Support translation of business needs into actionable technical projects, through writing and gathering business requirements, scoping required project plans, and executing and delivering project goals.
• Assist in implementation of new or enhanced functionality, including requirements gathering, analysis, and development of support processes.
• Act as second/third line support and carry out incident, change, and problem management.
• Other duties as required.

• Education

• Bachelor's degree or technical diploma from an accredited institution in Computer Science, Software Engineering, Information Technology (IT), or related field.
• ITIL certification will be an asset.

Skills

• 5+ years of post-graduate experience supporting, optimizing, and administrating enterprise level applications and data sets.
• Willing to take a business focused, holistic approach to delivering operations.
• Working knowledge and experience maintaining, optimizing, and developing applications using JavaScript, Java, C#, PHP, and Python.
• Working knowledge and experience with C/C++, VBA, VBS, PowerShell, and PowerApps.
• Working knowledge and experience with Microsoft Azure and Azure DevOps.
• Experience with incident and problem management lifecycles.
• Experience with SQL & Unix environments.
• Strong knowledge of the software development life cycle, DevOps, and development best-practices.
• Willingness to learn new technologies when required.
• Excellent communication skills (written and verbal).
• A self-starter with the creativity to solve problems independently.
• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
• Demonstrated strong problem solving, analytical skills, and strategic thinking.
• Demonstrated experience in developing reports and conducting data analysis.
• Strong interpersonal skills.
• Ability to adapt to shifting priorities, demands, and timelines.
• Curious, positive, enthusiastic, and energetic.
• Occasional travel within Canada may be required< 10%.