Job Description - Customer Service Agent (ONGOING-YXY-520-20)
Customer Service Agent
Apply by Date: Sep 22, 2020
Primary Location: CA-YT-Whitehorse
Job Type: Permanent
Shift: Shift Work
Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People in 2019!
As a Jazz customer service agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period however safety and customer service is our priority. Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, flights, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other 35 Canadian locations when we have open positions, or take a management career path. You will like our extensive benefits package!
Hear some of our Customer Service Agents talk about "Why I Love My Job" at http://www.youtube.com/watch?v=XICR484mg4U
Purpose of Position:
To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Depending on the base, other duties may include:
*Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.
We strive to hire candidates with diverse abilities. We want to ensure that you are prepared for success and therefore request that you please let us know at firstname.lastname@example.org if you require an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Requisition ID: ONGOING-YXY-520-20