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DPHM Front Line Support Engineer

December 23 2019
Industries Airspace, Aviation, National Defence
Categories Aerospace, Aviation, Airport, Air Traffic Control, Maintenance, Repair, Overhaul, Mechanic, Building & facility maintenance
Longueuil, QC

The Engine Diagnostics, Prognostics and Health Management team (DPHM) is dedicated to providing end to end solutions to improve aircraft reliability while reducing operating costs. Today's flight monitoring systems are designed to automatically record critical flight parameters and provide visibility to events or exceedances. This helps the operator to make informed decisions about preventive maintenance, thereby reducing unscheduled maintenance, lowering operating costs, and increasing aircraft availability. DPHM's advanced diagnostic solutions provides true value-added benefits that enable the operator to determine the best time to undertake maintenance on the engine and airframe. This can minimize costs by allowing for component repair instead of replacement and maximize engine time on wing.

General description of the position:
We are looking for a DPHM Front Line Support Engineer who will be responsible to monitor engine performance and operability health trends for PW300 and selected PW100 engines as a daily data analysis service. The candidate will be responsible for the review of engine anomalies, trend shifts and identify deterioration symptoms & signatures. The candidate will also be responsible to provide proactive recommendations through direct contact with customers and work in close cooperation with internal support teams to identify fleet availability and reliability drivers and opportunities for continuous improvement. The candidate will also be required to assist field service personnel in technical troubleshooting and AOG support as required and define new proactive engine health indicators.

The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with the PW300 and PW100 engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management and MRB process.

The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world class front line services. Moreover, excellent analytical skills, proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

Education:  Bachelor or Master in Engineering, aerospace specialization or equivalent.

Experience:  Minimum of 2 - 5 years and desired 10 years of Customer Service engineering experience required in the field of aviation. Must have experience with field and line maintenance activities and demonstrated understanding of engine performance health trending along with knowledge of the ICA management and MRB process.

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