Customer Account Representative
Essential Turbines Inc. is looking to fill a position as a Customer Account Representative. The candidate must be energetic, resourceful, customer focused, able to understand the fast-paced dynamics of the aviation industry and a good communicator written and verbally.
It is imperative that the candidate can anticipate needs and communicate by asking the right questions helping ETI to forecast and prepare for future work as well as providing the customer with answers to questions not yet asked. We do not want the customer chasing information.
The responsibilities include, but are not limited to, regularly contacting customers to provide status updates for projects, ensuring customer satisfaction before, during and after in-house repairs and relaying feedback to management/production. The role also consists of compiling work order packages, reviewing and updating component historical records, processing parts orders and assisting in coordinating shipments. The candidate's goal must be to build and deepen the customers' relationships with Essential Turbines and promote the best customer support experience within the industry.