Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbents will play a key role in shaping the future of technology in the Commercial/Call Centre business groups and help set the path forward for the end users.
Act as the key liaison across all functional areas, including business units, IT, and external vendors
Align business priorities with IT service delivery and translate business needs to technology requirements
Create successful relationships with business and be a trusted point person on issues and aspects related to IT
Perform business analysis, develop business plans and recommendations as required
Work with appropriate stakeholders to proactively identify and prioritize business requirements for IT and evaluate risks associated with business requests
Collaborate with Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standards
Work closely with relevant stakeholders to collect and use information for improved operational performance
Communicate analysis results and make recommendations to relevant stakeholders
Provide support for the business analysis and technology/business integration efforts
Analyze technology trends to determine impact to the achievement of business goals
Conduct requirement and systems analysis and translate business requirements
Manage delivery-specific stakeholder expectations within a functional area
Handle moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area
Provide management with economic impact and compliance issues surrounding key business decisions
Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes
A relevant University degree/technical certification, and/or relevant experience commensurate to the role
3+ years of IT technology, operations and people leadership experience in a large company
Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional), an asset.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions
Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
Demonstrates openness and willingness to adapt to different and new ways of doing things
Takes responsibility for the results and actively participates in the future direction of the organization
Demonstrates concern for satisfying one’s external and/or internal customers.
Exceptional analytical, organizational and communication skills
Self-motivated and independent worker
Results oriented with proactive and methodical approach to problem solving
Able to multi-task and work under pressure against tight deadlines and changing priorities
Must be a team player with ability to work closely with diverse groups and working styles
Ability to establish and maintain effective business relationships
Flexibility and willingness to work extended hours, when required
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
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You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.