Customer Service Agent

Other Details: Reporting to Manager, Customer Service.

Level: As per the UNIFOR Collective Agreement

* In accordance with the UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• 1 year of customer service experience;
• Possess a working knowledge of Sabre System and knowledge of passenger check-in and baggage handling would be an asset;
• Possess a knowledge of passenger check-in and baggage handling;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Experience in handling passengers with mobility needs;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers;
• Make reservations;
• Compute fares;
• Disseminate information;
• Respond to travel agency inquiries;
• Assist passengers with mobility and special needs;
• Issue tickets and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Maintain records as required;
• Process baggage;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Provide load data;
• Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
• Perform other duties and functions related to the foregoing;
• Other duties as assigned.