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Vice President, Product Management, Support & Implementation

February 20 2018
Industries IT: Software
Categories Aerospace, Aviation, Airport, Maintenance - Repair - Overhaul, IT - Systems - Software - Telecom, Program management - Project
Mississauga, ON

5945 Airport Rd. Suite 254
Mississauga, ON, Canada L4V 1R9
T: +1-905-678-9564
F: +1-905-678-8269

"Vice President, Product Management, Support & Implementation" NOC 0013

A long-standing Canadian niche software company in Mississauga is seeking a Vice President, Product Management, Support & Implementation


  • Bachelor's degree or higher in Aviation and / or equivalent University education in Engineering
  • Excellent English written and oral communication and presentation skills
  • Knowledge of German and other languages an asset
  • Self-motivated and results oriented
  • Willingness to travel globally in support of existing and future customers


  • Minimum of 10 years experience in Aviation Maintenance and Engineering
  • Product Management experience in software for aircraft maintenance and engineering
  • Customer Support experience in aircraft maintenance software for airlines and MRO's
  • Customer Proposals/Agreements authoring and Post -Sales follow up
  • Customer training on software set up and use
  • Minimum 10 years Development and software testing experience: contemporary and legacy software technologies
  • Product documentation/on-line Help, authoring
  • Minimum of 5 years in integration of M&E Systems with Digital Content Management Software
  • Minimum of 5 years in Aviation maintenance technical documentation and digital content management systems like DigiDOC, ****@*., Navigator, Toolbox
  • Project Management experience – 10 years
  • Software development staff direction and supervision – 10 years
  • Knowledge of contemporary and legacy development tools and technologies: Java, Javascript, XML, CSS, SVG, Perl, PHP, CGI, COBOL, Visual Basic, C-ISAM, Tomcat, Apache, SQL, MS Access, SGML, PDF, XLS(X), ACC(X), MS Office Applications, DOS, Windows, Unix
  • Data Conversion and integration from one system to another
  • Customer Relationship Management – 10 years
  • Expertise in Regulatory Agency requirements in Europe (EASA, CAA) and North America (FAA, TC) and their updates with respect to Commercial/ Civil Aviation
  • Knowledge of Industry standards in ATA/ISO for digital documents (iSPEC2200, S1000D, SPEC2300, SPEC2500, SPEC42, ATA100, ATA200…)

Job Details:

Product Management

  • Functional enhancement and integration of three distinct products: DigiMAINT, DigiDOC, WebPMI
  • Functional review as Regulations by FAA 121, EASA 145, CAA evolve
  • Functional review as Standards evolve (SPEC2000, iSPEC2200, S1000D, SPEC2300, SPEC2500, SPEC42
  • Functional enhancement as technologies evolve (mobile, Cloud)
  • Functional enhancement as competitive products evolve.

Pre-Sales Support

  • Major participant in the sales process in Product Demonstrations, Proposal preparations, Customer pricing/financial plans varying from $100,000 to over $1,000,000.
  • Final Contract editing and review


  • When engaged with customer projects, to manage the on-site and off-site effort in implementing initial software installations, major upgrades and enhancements, and associated services such as data conversion, validation, training and support are required
  • Coordinate resource needs with Director of Development
  • Obtaining 'sign-off' from the customer that the job is complete.
  • Overall Project Management of Implementation

Customer Support

  • On an ongoing basis, review Customer 'tickets' submitted 24X7X365 (defects or functional requests) through Aerosoft's online systems, emails and telephone calls
  • Ensure that issues are validated and assigned to the development resources in coordination with the Director of Development

Customer Liaison Responsibilities

  • Review customer satisfaction and validate any and all associated payment issues
  • Remain vigilant in Customer's business status (growth, financial challenges, etc.)

Staff Reporting to VP

  • Currently 3 staff reporting likely to grow to 4- each a specialist in support of the DigiMAINT, WebPMI, and DigiDOC products

Position Reporting to:

  • President and CEO
  • Staff interfacing with / Peer: Director of Development, Administration Manager/Accounting

Compensation and Benefits

  • This is a permanent salaried position with group benefits including dental, medical, vision, long term disability.
  • Compensation of CAD $120,000, subject to annual increases and bonus based on company and individual performance.

"We are pleased to accept applications from underrepresented groups and encourage applications from Indigenous persons, youth, new immigrants, and persons with disabilities.
If you have the required skill set and want to join our dynamic and winning team, please submit your application.
Note, only those selected for an interview will be contacted. network