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Customer Service Agent

May 12 2022
Categories Accounting, Finance, Accounts payable, Aerospace, Aviation, Airport, Customer service, Customer Service, Call Centres, Customer Services (airport & call centre)
St John's, NL

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

PAL Airlines is currently seeking a full-time, permanent Customer Service Agent to join our team in St. John's, NL.

Job Duties

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and de planning processes in accordance to our customer service policies, company procedures and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
  • Provide outstanding customer service to our customers;
  • Working with the PAL Airlines team on developing new customer service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
  • Work closely with all departments of PAL Airlines to ensure our customer’s experience is an enjoyable one from origin to destination;
  • Other duties as required.


  • The successful candidate must have a minimum of 2-4 years' experience in providing customer service in a fast paced environment;
  • The ability to fluently speak both French and English would be considered an asset;
  • Must possess exceptional customer service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem solving skills;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you. network