Customer Service Agent

November 19 2020
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Accounting, Finance, Aerospace, Aviation, Airport, Customer service, Customer Service, Call Centres, Customer Service, Call Centres, Customer Services (airport & call centre)
Moncton, NB

Our customers notice a difference when they fly with PAL Airlines. What gives us a leading edge is our dedicated team who go above and beyond to ensure that every passenger arrives at their destination safely and on time, while having a seamless and thoughtful experience. Each individual team member offers a personal touch to our guest experience that makes each flight feel like coming home. Friendly faces and superior service are a hallmark at PAL Airlines. If you feel you have the skills to add to this narrative and become a part of our dynamic team, keep reading!

We are currently seeking a Part Time Customer Service Agent to join our team in Moncton, NB.

Job Duties

  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our customer service policies, company procedures and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
  • Provide outstanding customer service to our customers;
  • Working with the PAL Airlines team on developing new customer service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights;
  • Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
  • Other related duties as required.

Qualifications

  • The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast pace environment;
  • Must possess exceptional customer service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct;
  • Ability to effectively communicate in French and English.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

Apply now!

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